Needless to say, after submitting a detailed letter of grievance, I was refused a refund of my money and was denied any type of redress whatsoever. In any other industry, a comparable situation would be swiftly and cheerfully rectified. But this is not true for Ticketmaster, as neither concertgoers, producers or performers are able to take their business elsewhere, in the arena of ticket distribution. I myself am employed by a service provider and I do customer support over telephone. Unlike Ticketmaster, the company I work for has policies that emphasize customer satisfaction and I must take all steps as a phone representative to satisfy any grievances customers may have. Why is this? Because if we do not render services as offered and ultimately do not satisfy our customers, they will undoubtedly patronize one of our many local competitors. But the lone-gun, Ticketmaster, can essentially flip the bird to ticket buyers who have wasted their precious dollars on excrutiating situations such as the one I experienced.

My intention with this web page is not a call to action. Rather I hope that in sharing with you my experience, as well as general information about Ticketmaster's unjust practices, you can make a judgement and act in whatever way you feel to be appropriate. I myself will no longer be going to Ticketmaster events; the same holds true for my friends who attended with me. I will now be content to listen to CDs and I will perhaps only attend future concerts when I am able to purchase tickets directly from the venue. This I will consider very carefully, however, considering Manhattan Center's role in the affore mentioned situation. In putting up this web page, I am also looking to hear from people who have had similar experiences or those who have suggestions regarding my continuing quest for satisfaction. Submissions can be sent to ticketbastard@fantasyland.com .

- Fongaboo


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