From jkoehler@txdirect.net Mon May 11 18:12:51 1998
Date: Thu, 19 Mar 1998 09:50:40 -0600
From: joycelyn koehler 
To: ticketbastard@fantasyland.com
Subject: Ticketbastard strikes again

I found your website today after talking to a Ticketmaster Customer
"Service" rep and was completely maddened.  My husband and I waited for
five hours in line for Garth Brooks tickets here in San Antonio. 
(That's a whole other story.)  We ended up buying tickets on our cell
phone through Ticketmaster while still in line.  My husband thought we
were getting 12th row floor seats.  We received them in the mail
yesterday -- 10th row in a section up and off to the side behind the
floor seats.  According to the Customer Service Rep, they only have the
information that's available on their computers and they "NEVER MAKE
MISTAKES".  I can see now that we probably will get nowhere from writing
or complaining to them, but we plan to anyway.  We will probably attend
the concert in our less than favorable seats just because we still want
to see Garth.  Just thought I'd share my frustration with you.

Joycelyn Koehler